Greyhound moves to Montclair TransCenter from Claremont – San Gabriel Valley Tribune
When it comes to Montclair and Claremont, the names are so similar it can be confusing.
That became the case on Monday, April 18, when Greyhound, the nation’s largest intercity bus service, proudly informed the media that it had started bus service at its new location… in Claremont.
Dallas-based national bus lines had actually started operating from the Montclair TransCenter, 5060 Richton St., in Montclair. It began service at the North Montclair Intermodal Transit Center on Friday, April 15, Montclair City Manager Ed Starr confirmed Monday.
In fact, Greyhound had moved its operations after 30 years from its former bus stop at 888 Indian Hill Blvd. in Claremont, traveling about 3 miles east of the Montclair location, marking the first time the bus company operated from the Montclair transit center.
When Greyhound’s communications department was asked to verify the relocation location, they sent out a new press release with the correct information.
“There was a location error,” replied Crystal Booker, senior communications specialist at Greyhound Lines Inc.
When asked if this was the first time someone or a corporation had confused the two neighboring towns, Starr replied, “no, it’s not.”
But he added that Greyhound should have been aware of the difference because he was moving his service from Claremont to Montclair and was familiar with both towns and their similar-sounding names.
“You would think they would have been on top of that,” Starr said.
In fact, the greyhound.com online booking page lists the location as “Claremont Montclair, CA”, indicating a city that does not exist. Only when hovering over this BOM does the actual location appear: Montclair TransCenter, 5060 Richton St., Montclair, CA.
The booking page in large capital letters incorrectly identifies the location in the header as: MONTCLAIR TRANSCENTER IN CLAREMONT, CALIFORNIA.
Also, simply typing “Montclair” in the destination field of the online ticket page does not work. For this to work, you must first type in Claremont. The default “from” is “Claremont (Montclair Transcenter)”.
Starr said he would notify the company of the issue and request a correction.
Greyhound offers 11 daily trips from Montclair that would take passengers to Union Station in Los Angeles, UCLA, San Bernardino, as well as Las Vegas, Yuma, Dallas and New York. The five-year contract allows for hours of operation from 8 a.m. to 11 p.m. and a staffed box office, the city reported in December 2021.
Greyhound shares a bus bay with Omnitrans, the regional bus agency based in San Bernardino County. He pays the town of Montclair $1,800 in monthly rent and will contribute $25,000 towards a self-cleaning toilet at the transit center. Other transit services operating at the transportation hub include: Metrolink rail service, Riverside Transit Agency (bus), and Foothill Transit (bus). The private Flix bus serves Las Vegas from the adjacent Montclair Square. FlixMobility, the parent company of FlixBus USA, acquired Greyhound on October 21, 2021.